If you’ve entered a BOTB (Best of the Best) competition, you may wonder how the company contacts participants and what to expect if you’re selected as a winner. With scam calls and fraudulent messages becoming increasingly common, knowing how to identify genuine communication can be useful.
In this guide, we explain how BOTB may contact winners, the phone numbers and email addresses associated with its communications, and some practical ways to identify potentially suspicious contact. Read on for clear, factual information to help you recognise genuine communications and protect your personal details.
How Does BOTB Contact Competition Winners?
When someone wins, BOTB typically makes the first contact by phone, using the telephone number provided when the entry was submitted. That initial call is followed by identity checks so the team can be sure they are speaking to the correct person; these checks are standard and comply with privacy and regulatory requirements. BOTB will not request sensitive financial information by phone.
If the winner cannot be reached by phone, the company may follow up by email using the address on file. All communication aims to be discreet and secure, and winners are then given clear instructions about claiming their prize.
Next, we’ll set out the actual phone numbers to watch for so you can recognise a genuine call.
What Phone Number Does BOTB Use to Call?
BOTB uses their official office numbers when contacting winners. The main number for UK calls is 020 7293 4582; on occasion other numbers linked to their London office may be used, but these will be traceable back to the company.
Only trust calls from these official numbers and avoid sharing personal details with any caller from an unfamiliar line. If in doubt, end the call and contact BOTB through the contact methods listed on their website to confirm the approach.
Knowing which numbers are legitimate makes it much easier to tell genuine contact from fraudulent approaches, and that clarity leads into how to spot the difference.
Can You Trust Calls Claiming to Be from BOTB?
There are clear signs that distinguish a legitimate BOTB call from a likely scam, and knowing these will help you protect your personal information. Genuine callers will identify themselves as BOTB staff, use an official number, and confirm details that match your entry. They do not ask for banking passwords, full payment card numbers, or requests to transfer money.
Conversely, be cautious if a caller uses pressure tactics, asks for payments, demands bank details, or offers inconsistent information. Poor grammar or a hurried tone can also be red flag indicators. If anything seems off, end the call and use the official contact routes to check the situation.
Understanding how to recognise authenticity also helps if you happen to miss a call from BOTB, which is covered in the next section.
Is It Possible to Miss a Call from BOTB?
Missing a call will not automatically disqualify you. BOTB will make multiple attempts to reach a winner and will also send an email to the address on your entry, so there are several opportunities to respond. Communications are maintained for a reasonable period to allow winners to claim their prizes.
If you do miss a call, check your voicemail and email promptly, including any junk or spam folders, as messages can sometimes be filtered. Respond only using the official contact methods provided by BOTB so the process can be completed smoothly and securely.
Keep a record of any messages and the times you were contacted, and reply as soon as you are able. Doing so helps avoid delays and ensures the prize claim can proceed without unnecessary complications. The next section lists those official contact details and how to use them.
What Are the Official BOTB Contact Details?
The primary phone number for winner calls and customer enquiries is 020 7293 4582, which connects to their London office. This number is the most direct way to speak with a representative about prize claims, general questions or account matters. Call waiting times can vary, so having any relevant reference numbers to hand can help speed up the process.
For written enquiries, the monitored email address is info@botb.com. Sending a message to this address is suitable for non-urgent questions, for providing documents or for obtaining written confirmation of information. Responses are handled by their customer service team and may take a little time depending on the volume of enquiries.
Their website, www.botb.com, provides further information, a secure web form and other customer service options. The site also contains detailed FAQs and official announcements, which can be useful before contacting support. Using the secure web form is advisable when you need to submit sensitive details safely.
Using only these official channels helps ensure your information stays private and that any guidance you receive is genuine. With the main contact points clear, the following section explains how to get in touch depending on your preference.
How to Get in Touch with BOTB Customer Service
If you prefer to speak to someone, calling 020 7293 4582 during business hours is the most direct route. For non-urgent matters or where supporting documents are needed, emailing info@botb.com creates a written record and lets staff respond with the details you need.
The website’s customer service area also offers a secure contact form and often a live chat feature, which can be useful for quick queries. The site includes links to independent organisations that provide support for anyone concerned about their gambling, and these resources are there to help if needed.
If you ever receive a call that doesn’t feel right, these official channels are the right way to check what actually happened.
What to Do If You Receive a Suspicious Call?
Protecting personal and financial data is essential. If a caller claiming to be from BOTB asks for bank details, payments, passwords or other sensitive information, do not provide it. Genuine BOTB representatives will not request such information over the phone.
Note the caller’s number and any details of the conversation, then contact BOTB through the official phone number or email to report the call and confirm whether it was genuine. If the approach appears fraudulent, consider reporting the incident to Action Fraud or your local authorities for further advice.
Being cautious and using the verified contact methods described here ensures you can respond confidently to any unexpected call and conclude the matter securely.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.